Would you like to return your purchase from Balldock? This page explains how to use your legal right of withdrawal. You do not need to give a reason.
When can you return?
As a consumer you have 14 days to return your purchase. This period starts on the day after you, or a person appointed by you, received the last item of your order.
After you have informed us that you want to return the purchase, you have another 14 days to send the products back.
How can you return?
Send an email to info@balldock.com with the following details:
- your full name;
- the email address used to place the order;
- your order number;
- which item(s) you want to return;
- the following sentence: “I want to return the contract for the above order.”
We will confirm your request by email. Please keep this confirmation; it serves as proof that you notified your return in time.
Sending the products back
After your return notification, send the relevant products within 14 days to:
THIJER / Balldock
Arendshorst 15
3772 RT Barneveld
the Netherlands
Keep your proof of shipment and the track & trace details until your return has been fully processed.
The costs of sending the goods back are for your own account.
Refund
We refund the amount due within 14 days after we have received and checked the returned products. The refund is made using the same payment method with which you paid for the original order.
The products must be returned complete and in good condition. If you have used or mounted a product further than needed to establish its nature, characteristics and functioning, there may be a diminution in value. In that case we may deduct that diminution in value from the refund.
When can you not return?
The legal right of withdrawal does not apply to:
- products made especially to your specifications;
- clearly personalised products;
- purchases you make as a business, when you cannot rely on statutory consumer protection.