This page covers returns and refunds after you have received the product. The legal right of withdrawal is also explained under Return your purchase.
Return period
Consumers may return an unused item within 14 days of delivery. The product must be complete and, where possible, in the original packaging. The item may not have been mounted or damaged during installation.
How do you return a product?
Would you like to return an item? Please follow these steps:
- Send an email to info@balldock.com with your order number, or use Return your purchase.
- Wait for our return confirmation and return instructions.
- Send the parcel to the following address:
Balldock
Arendshorst 15
3772 RT Barneveld
the Netherlands
Return costs
The costs of sending a product back are for your own account. This does not apply when the item has been declared defective or when we have delivered the wrong product to you.
Refund
Once we have received and checked your return shipment, we refund the amount due within 14 days via the original payment method.
When is a return not possible?
In the following cases we may refuse a return, unless the product has a defect:
- The item was custom-made especially for you.
- The product has been used or installed and can therefore no longer be sold as new.
- The legal return period has expired.
Please note: your legal rights in the event of a defective or non-conforming product always remain in force.