Balldock is a trade name of THIJER, located at Arendshorst 15, 3772 RT Barneveld, the Netherlands.
KvK: 89430026
VAT number: NL004728897B11
Email: info@balldock.com
Phone: +31 6 28158376
What data do we collect?
When you place an order or contact us, we may process the following data:
- your name and address details;
- your email address and phone number;
- your order details;
- the status of your payment, via Shopify and/or the payment provider you choose;
- messages and other information you send us yourself.
We only collect data that is needed to provide our services and to handle your order or question.
What do we use your data for?
We use your data for the following purposes:
- Processing and delivering orders – so we can process, receive payment for and deliver your order.
- Customer service and returns – to handle questions, returns and withdrawals.
- Administration and legal obligations – to keep invoices and our tax records when we are legally required to do so.
- Improving our webshop – to improve our shop and services, only where this is necessary and on the basis of a legitimate interest.
Who do we share your data with?
To provide our services, we may share personal data with certain service providers, such as:
- Shopify, to operate our webshop;
- the payment provider you choose at checkout;
- the carrier, so your order can be delivered;
- hosting and CDN providers, to keep our webshop available and secure.
These parties process your data only to the extent needed to provide their services to us. We do not sell your personal data to third parties.
How long do we keep your data?
We keep order and invoice data for as long as we are legally required to do so. For tax records in the Netherlands this is normally 7 years.
Messages you send us are kept for as long as needed to handle your question, request or issue.
Your privacy rights
You have the right to:
- access your personal data;
- have incorrect data corrected;
- have your data deleted under certain circumstances;
- have the processing of your data restricted under certain circumstances;
- object to certain forms of processing.
If you wish to exercise any of these rights, please contact us at info@balldock.com.
Cookies
Our webshop uses cookies that are necessary for the shop to work, for example for the shopping cart and checkout.
If we later add marketing or analytics cookies that require consent, those cookies will only be placed after you have given that consent.